Your brand position is what your customers say about you. The goal of Online Reputation Management is not just to maintain a positive reputation for your brand online, but also better search engine ranking and increase customer trust which should lead to higher revenues.
A good ORM strategy starts with listening to your customer by setting up some kind of social listening hub. Social Listening is a process of monitoring what is being said about your company, product or brand across all social channels. This gives us insights and an opportunity to act on those insights. Finally, the role of ORM is to find the right strategy and design practices to engage with customers to resolve issues in real time across social channels.
Our ORM services include
- Social Media Monitoring
- Social CRM