Tag Archives: choosing Twitter hashtags

Five Skills Social Media Managers Must Have

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Kavitha Mhatre, HR Head, Trivone Digital

Five years ago, their role did not even exist. Yet, today, theirs is a highly sought-after skillset – a role that is changing as we speak. We are talking about your Community Managers, Social Media Experts and Digital Personnel. They are whom we turn to for managing social media for our brands and your clients’ brands.

social media expert

While hiring, a tab is kept on the essentials – online experience, responsiveness, ability to multitask. But in today’s dynamic market, this niche skillset requires you to look beyond the basics. Here are some value-add skills and attributes to look for in a social media resource:

Passion and enthusiasm
A social media manager must be able to excite the audience with your brand. To do that, you need an enthusiastic social media team. One that is passionate and understands the value of creating engaging conversations and empowering the consumer with a voice.

Staying one step ahead 
The only permanent thing about Social Media is change. Your social media team deals with it by staying ahead of the curve – reading social media blogs, signing up for feeds, making Twitter their new BFF, curating their own content, joining LinkedIn groups. This helps them to understand what kind of tools and apps are available out there, what is trending and how it can be used to better your campaigns.

Relationship building 
Today every business needs to build relationships.  Your social media ambassadors need to identify with the audience and their influencers. One way to go about doing that is by finding an emotional connect with people. Not by spamming them or begging for follows.  Or saying what they think people want to hear. But by actually building and fostering online relationships with them using conversations to gain insights into their needs. 

Focus on analysis  
This one is really simple. Is your current social media strategy working out for your business?  What is the best strategy for your business?  A good social media manager should be able to answer that with sound data and metrics – audience demographics, customer preferences and behavior, what drove the maximum engagement, which campaign produced the prime buzz, and the impact of it all on the growth of your account. He or she should then be able to convert the derived data into robust business plans and outcomes.

Taking risks
Your audience wants something new all the time! It could be a campaign that strikes an emotional chord or a well thought out strategy. It’s just not about the tried and tested anymore. You need a fearless social media manager who is not afraid to innovate and try something new.  

The key to social media communication is to keep it likable; keep it consistent; keep it engaging.  If you have figured how to innovate by infusing these elements in your campaigns, then you are pretty much on track. The digital track that is!


How to create the right hashtag for your campaign?

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- Prachee Shukla, Program Manager, Trivone Digital

If you are a social media strategist, community manager, or whoever it is that devises hashtags for brands/campaigns, you know that one day you are going to die, just like the rest of the world. Your tombstone in all likelihood may read, ‘Here lies a brave person who dared to hashtag!’ What’s the point, you ask? #Hashtag such that all of digital world remembers; maybe not. Just #Hashtag well!

Before you get to ‘Which #Hashtag?’ you may want to understand ‘Why #Hashtag?’ in the first place. To put it simply, it’s the best way to organize and categorize information on Twitter while also making it easily discoverable in Twitter Search.  Also, if you prepare those dreaded social media reports, hashtags make your life easier.

Here are 5 things you may want to keep in mind, the next time you “brainstorm” for a hashtag:

1.     Start with a word cloud. Write the primary word, you know should be a part of your hashtag. Follow it up by writing down secondary words associated to the campaign / primary word. This will help you understand what you want people to talk about through your hashtag. E.g. are you live tweeting an event or a show, launching a new product in the market, hosting a chat etc.?

2.     Best practices suggest no more than two hashtags per campaign / activity. You don’t want people to get confused about the conversation threads they should be jumping into. If you are running a contest, however, you may want to add keywords like #Contest, #ContestAlert as sub-hashtags so that your tweets reach out to the right people. Don’t overdo it though with #YouCanWin, #YayContest, #GoldDiggers etc. else people might start marking you as #Spam.

3.     K.I.S.S. yes, yes, a 90s joke! But, Keep-It-Simple-Stupid, always! Hashtags that are long and complicated to read or understand or spell require more effort, which basically means, ‘imma-gonna-be-the-only-one-tweeting-about-it’. No seriously, when was the last time you saw a brand tweet with #ARoseByAnyOtherNameWouldSmellSweeter? A hashtag beyond 15-20 characters is a sentence not a keyword! Ideally, entertainment brands that have a movie premiere on their channel can go with something as simple as #<MovieName>On<Channel Name>. If the movie name is long, use its acronym.

4.     Can you come up with tweets that build conversation around the hashtag you just created? No? Stop staring at your feet then, drop that hashtag and create a new one! You should be able to craft at least 10 original tweets with your hashtag before you actually expect people to contribute to it. A typical break-up would be 5 sample tweets and the corresponding replies you would expect from your audience.

5.     Finally, did you look up if the hashtag you painfully crafted does not already exist on Twitter? No? *Fistbump*

There really is no set formula to help you create the perfect hashtags. While you may hit gold more often than not, sometimes it could take you hours if not days to come up with something appealing. I’d like to leave you with something a wise woman once told me, ‘If you’re a brand, do not create a hashtag when in a hurry’ else you might end up with #ShamedInSydney. And you know what happens next… it will not only blow your mind, but also the lid of the internet! #HappyHashtagging.