Tag Archives: business success

Planning Your Social Media Strategy

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- Mansi Priya, Marketing, Trivone Content

Does your business have a website? If the answer is yes, you are on the right track. But a mere website presence cannot guarantee success – especially in the age of instant information and social media. The far-reaching influence of social networks is redefining the way organizations interact and engage with customers—anytime, anywhere. Traditional marketing strategies are being reshaped by emerging technologies and the power of social, underlining the need to keep pace with the changing needs and preferences of your customers.

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An engaging social media presence—on sites like Facebook, Twitter, Instagram— gives your business an opportunity to connect with your existing and potential customers. It opens up new channels of communication with them and facilitates promotion of products, services and offers. An effective social media marketing strategy can therefore help you boost your bottom line as well as brand image.

Here are a few things you need to keep in mind:

Follow the plan: You must get your plan ready before you execute it. In 2016, if you are planning to use social media to reach more people, you need to employ some innovative strategies. On social media, things change rapidly. Strategies that were a success in the previous years may not work for the next year. So your social media plan must allow for flexibility and quick response.

Quantity Vs Quality: It is not the quantity of your posts that makes your social strategy a success. In order to be effective, you don’t need many posts; you need posts that readers can connect with or respond to. More than the number of posts, focus on the quality of the messages that reach your audience.

Target community: Expanding your social media presence ensures you engage more with your customers. Focused social media marketing can widen your reach if you pick the right community to deliver the right message.

Competition analysis: To consistently innovate new strategies for communication on social media, keep an eagle eye on your competitors. Observe them closely to benchmark your performance and be ready for the next innovation.

Media Spends: Majority of businesses now have a social media presence. It is vital to be visible in the crowd as the competition intensifies to deliver the most engaging tweets and posts. To make sure that your content reaches the right audience, media spends are important. Organizations need to allocate a good-sized budget for media spends for effective social media marketing.

Social on Mobile: People consume the maximum content through social media. The widespread proliferation of mobile is the cherry on top. Mobile has ensured that people have higher-than-average presence on social media, creating a growing captive audience for marketers. People can now access content wherever and whenever they want. Yet, attention spans have reduced, so you need to make sure your marketing message is conveyed through the right channel, to the right audience, quickly and effectively.

In a connected world, your customers are closer to you than you imagine. With the emergence of newer social media platforms (Vimeo, Peach, etc.), starting the right conversations with your target audience is only a matter of devising the right social media strategy. The sky is literally the limit for social marketing—provided you can leverage the opportunity!

 

It’s Not Just Content Marketing, It’s Value Addition

- Mansi Priya, Marketing, Trivone Digital

Today’s audience can spot inauthenticity a mile away. Content Marketing is about adding value to consumers, not advertising to them. Do that ~ Allie Klien

Modern CMOs know that growth and fragmentation of digital marketing is creating new juncture to reach the target audience across different demographics, locations, devices etc. However, the same trends are increasing the personalisation, complexity and volume of content and data their organisations must manage. We can analyse that, today’s marketing trends are changing the role and responsibilities of the existing CMOs. The modern CMO knows that all companies are digital companies and has to keep pace with complexity of modernised marketing tactics.

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The role of the modern CMO is not only to focus on content marketing but much more than that. According to a survey, B2B companies are spending most of the budgets on curation, delivery and promotion of their content in order to drive business, influence customers and grow their brand presence. Despite increasing expenditure on content, too many campaigns are failing to connect with customer needs and concerns. Many fail to understand that it is not just about content anymore, having an engagement and connectivity with customer is vital.

New channels of engagement are increasing the complexity and cost of content marketing. Reaching the right audience on the right platform is essential. CMO should be in process to plan content marketing to reach the target audience on multiple platforms through multiple devices. It is no longer putting thought leadership piece in a mail or blog, there has to be a go-to-market plan as well. A plan to address various audience around digital. The content strategy has to be comprehensive with an integrated marketing program.

The CMO today should be in process to create content strategy involving the right people, processes and technology. There is a need to keep pace with rapid changing technologies, understanding about customer sentiments and knowledge of competitive threats. Since online content significantly influences buying behavior, customer relevant and engaging content is one of the most essential need that should be worked on.

Apart from creating the right content, its placement is equally important. It should reach the target audience in the most user friendly manner. According to a survey majority of the people access B2B content through smartphones. The second major half access the same through tablets. It is critically important to have mobile content that reaches majority of the target audience. 

Online content is imperative in influencing and shaping strategic dicussions to help marketers and sales teams to automate the process of customer acquisition, nurturing and retention. Apart from curation of content, delivery and reach of content is also critically important. Best practices must be developed to add value to all aspects of content marketing.

Internet Of Things For Marketers

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Internet of Things is described as embedded devices or things with internet connectivity, allowing them to interact with each other on a global scale. This level of connectivity is increasing the reliability, sustainability and efficiency of products and services by improved access to information. The increased choices given to consumer through IoT is giving them a lot of choices. This has enhanced the marketers activities to increase and retain business.

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Economists believe that IoT will make the biggest impact on marketing in the coming years. Marketers can use IoT to a good extent to reach their consumer. In a study in July 2015 by 2nd Watch, nearly six in 10 US IT and business executives said they leveraged machine data/the IoT for digital marketing. Digital Marketing can get bigger if we consider IoT as a tool. 

IoT has the capability to collect and analyze data which can be used by marketers and enable them to take appropriate actions. They can measure the actual behavior in real time and devise relevant customer relationship activities. Brand interactions can also be measured by understanding brand preferences, eye movement etc. This information can be utilised better than traditional buyer research, to improve the customer relationship and increasing their brand loyalty. By understanding consumer behavior, marketers can enhance the feel good factor of their brands and products.

Diminished defects, improved customer satisfaction and low costs can improve seller performance and buyer experience. With the help of IoT, marketers can track information about the consumers such as the credit history, loyalty and importance to company. By a good analysis different prices can be offered to different consumers. Using IoT, online content can be well adjusted according to consumer interest. IoT offers marketers the ability to interact with consumers of different segments at one marketplace and take better decisions. 

We can say that IoT has enhanced the exchange of sales data, smarter approach to CRM and enabled a smart way to interact with consumers. The marketers today have many opportunities to make their business processes better. IoT can make life easy for marketers if they know the means to utilise the data recieved.

Content Marketing : A Consummate Medium Of Success

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- Aman Sohi, Manager Content, Trivone Digital

Content is the reason search began in the first place ~ Lee Odden 

Content plays an important part, when we talk about methods of communicating. In earlier times, reading was the best way of understanding. With advancement in technology, content never loses its glory. Today, more or less all brands develop their websites based on content and infographics. As a client or an onlooker, it is very important for us to understand about a company and reading content can be the best way. In other ways, content is considered as a backbone of any online branding company.

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This is one part of the story, after drafting good content, it is supposed to reach the desired audience. Content marketing does the trick and fast-growing marketing agencies leave no stone unturned in order to make sure that content is placed right before the client. Whether it is B2B or B2C target segment, good and relevant content sell like hot cakes. In this new age of semantic and social search, content marketing has emerged as, more than just, a buzzword or a fad to one of the most important and critical element in digital marketing. No doubt it has grown to become one of the most powerful tools available for doing business and connecting with targeted customers through the internet. According to facts, more than 73% of businesses rely on branded content for marketing and promotion. Social media, articles, newsletters and blogs remain at the top content marketing tactics used by many businesses. 

Some of the benefits of content marketing includes 

·    It generates more inbound traffic to the client's website- Custom content is favored by up to 68 % of consumers for the basic reason that it caters to their interest of particular need for information. 
·    It increases engagement with the targeted audiences.
·    It generates more leads. Based on an effective content marketing campaign, companies having relevant blogs and websites can generate 97% more leads than other companies. 
·    It increases sales.
·    Builds brand awareness. 
·    Establishes the client as a thought leader. 
·    Is cheaper than traditional forms of marketing. 

How to reach the C-Suite with content?

Content marketers spend a lot of time and money creating just the right content to engage their customers and prospects, but much of it goes unheeded by the most coveted audiences — the C-suite. Executives are a challenging audience and because of their buying power, it is worth cracking the code on executive content. The C level executives only believe their peers for information and know what they need. They do not waste time with 'salesy' pitches and lightweight stories. In order to generate successful content for executives, the following points need to be followed:

·    Ensure your facts are credible as credibility is key to success
·    Provide actionable and timely information on issues that matter
·    Summarize
·    Channel matters 
·    Push beyond the common wisdom and top of mind trends

To conclude, we can surely state that popularity and reach of any content will depend on the content marketing strategy. 

How To Fight Challenges Of Big Data

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- Mansi Priya, Marketing, Trivone Digital

The greater the obstacle, the more glory in overcoming it ~ Molière

Whenever we fight a challenge with a good strategy, the outcomes are fabulous. Everything in this world has pros and cons, so we should cut down the problems and extract the benefits. In my last article we discussed about what Big Data is, its benefits and the various challenges it brings along. Today we shall discuss how to fight those challenges to make this essential tool, a priceless asset and not a liability.

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The major challenges of Big Data are, Data Volume, Talent Gap, Performance, Technical complexity, Security and Cost. These are some of the major challenges faced by users and organisations of almost every industry/ sector. If we are able to solve these 6 issues, majority of the Big Data problems will diminish.

Data Volume Solution: The data is growing at an exponential rate and it is important to extract relevant data. It is necessary to identify source of your data as well as devise strategy to maintain and control it. There are many companies that master in Data Management. The trick is, discover potential for creating/ optimising data volume strategy, provide monitoring and reporting capabilities for technical KPI’s and compliance check for corporate Data Volume Strategy.

Talent Gap Solution: Content discovery & management is a primate for Big Data management. To discover and manage the relevant content, highly skilled team should be appointed. A team who is able to understand the audience being delivered as well as the technical complexities involved in data extraction. Since technological changes happen very fast, frequent training to the team should also be given for better performance.

Performance Solution: In the digital world, where delay of nanoseconds can lead to loss of sale, high operating speeds are required. The organisation should be able to cope up with the changes in IT landscape for fast reach. Latest and modern hardware as well as software should be used after monitoring the required speed. 

Technology Complexity Solution: On the internet, information is scattered on a large scale in different formats. There should be a centralised content repository and easy UI to ease the technical complexities of the data. The team appointed for data extraction should be equipped with essential technical skills as well.

Security Solution: Security issue is a major obstacle for many companies, which prevents them from utilising the data completely. Usage of hardware and software should be reviewed thoroughly and necessary updates and extensions should be installed. Enterprises can also design personal clouds services, with hybrid services in mind to make sure future integration is possible.

Cost Solution: With new improved technology comes in a cost. The cost should be managed properly based on team appointed, profit generated and eventually cost saving from old technologies used. Smart management of operations for data extraction should be done to have the minimum cost involved. One way is the ability to compress data at the most granular level, which will not only reduce storage requirements, but also simplify the infrastructure. It depends on various companies, their projects and demands to minimize this expense. The true cost, benefit gained and utility should be evaluated thoroughly to take wise steps.

If the above given solutions are practiced, they can help organisations in a good manner to mange their issues with Big Data. Big Data has lots of benefits and encashing these benefits require a good strategy. If a company is able to utilise this information properly, it can reach great heights

Digital Transformation : Big Data & Its Challenges

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- Mansi Priya, Marketing, Trivone Digital

It said that there are no free lunches in the world. With all processes, trends, changes there are pros as well as cons. With every new change and trend there are new challenges that comes along. Today we shall talk about a new concept coming up with the transforming era and its challenges.

We talked about how the world and economies are going digital. With this digital transformation, comes in a new concept called the Big Data. Big Data is a popular term today, which is used to define the exponential growth and availability of data. Wikipedia describes Big Data as a broad term for data sets, that are so large and complex that traditional data processing applications are inadequate. 

If we simplify Big Data to understand better, then it is a simple cycle. A lot of data, content or information is stored and optimised by various search engines. Out of this storage, content is discovered and managed. After managing and discovering the data, useful and intelligent data is identified. By delivering the intelligent data, user experience is measured using various means such as Analytics. The best user experienced data is then again stored and optimised by search engines. 

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After all the entire cycle is made to engage the user. In the cycle, there are certain challenges that are faced by the users. Some of the challenges are lack of collaboration, multiple media formats, long cycle time, technology ownerships, workload diversity, data security and many other factors. If we consider some of the major challenges then it will be a little simpler to understand and overcome.

Challenge 1 : Data Volume
Companies face alot of difficulty in extracting the right data and understanding its usability. To engage with one’s customers, companies have to think out of the box and look for models that are different from traditional ones. 

Challenge 2 : Talent Gap
Content discovery & management is an essential part for Big Data. Companies today struggle alot to find the right talent, which is capable enough to understand new technologies and interpret a meaningful business insight from it.

Challenge 3 : Performance
In the digital world, where delay of nanoseconds can hamper your business process, big data must be moving at great speed. It is a challenge to react to the flood of information in time required by an application.

Challenge 4 : Technology complexity
On the internet information is scattered on a large scale in different technical formats. Leveraging the data means to work with a strong and innovative technology as well as adapting to changes in IT landscape efficiently.

Challenge 5 : Security
Concern for security is a major obstacle for companies, and prevents them from utilising the data completely. Most Big Data platforms have few security mechanisms to safeguard the data. So it becomes a challenge for both end user as well as the company delivering the data.

Challenge 6 : Cost
Big Data has opened up excellent opportunities for business improvement, to experiment with new methods and discover new technologies, that provide good insight for ones industry. With all this comes a cost, but doing it all the right way with effective cost structure is also a challenge.

According to Gartner Research, Big Data can have major impact on current business in three ways. Big Data can discover hidden insights, improve decisions by enriching information for decision makers and automate business processes. With more data within reach, companies can determine an additional insight. This insight can improve their business processes and enable them to get value from available information.

The new transformation has brought alot of good stuff with it so it has brought complexities. To stay in the competitive market one should adopt this change but with relevant changes as per the industry. To fight these challenges is important, stay close to our section to learn how to fight them.

Social Media Marketing : A Ticket To Success

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- Aman Sohi, Manager Content, Trivone Digital

“Social media is the ultimate equalizer. It gives a voice and a platform to anyone willing to engage”, Amy Jo Martin 

Whenever we show interest in connecting with our friends, family or business associates, platforms like facebook, twitter and Linkedin comes to our mind. Over the years, science and technology has grown at a rapid speed, giving way to spellbound inventions. We have always been bamboozled with the presence and use of such inventions. Internet has by far proved itself to be one of the most profitable medium, enabling its users to multitask. Now we can easily socialize with our peers and groups with the help of internet. Social media portals such as facbook, twitter and linkedin enables us to pontificate our thoughts on any trending issue or a general debate. 

If we talk about businesses and brands, advertising has always been an urgent need to gain profit and popularity. Other than some obsolete methods of advertising, businesses use social media platforms in full swing in order to reach their investors and audience. Being active on such platforms gives plethora of options for the brand to explore. 

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There are few factors, which influence business leaders to use social media. It includes:
- Education, especially with regards to social media and the online world.
- Relationships, both with customers and people.
- Motivation 
- Leadership 
- Technology 

Today, presence on social media portals has become essential for every small, medium or large businesses. It’s like blowing your own trumpet, but in a logically appropriate way. Stronger the presence, higher becomes the chances of reaching maximum target audience. If your update has been shared, that’s even better, you seal the chance of engaging a larger group of audience. One of the advantages of making use of the social media marketing is that it bridges the lacuna, which is sometimes created between customers and brands. 

Blending of infographics with good amount of content also increases the chances for brands to reach a wider audience. But the bottom line remains, it is only possible with the use of social media marketing.

Digital Transformation A New Era

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- Mansi Priya, Marketing, Trivone Digital

In the race of technology worldwide, economies are growing at a fast rate. To stay in the competition, one important thing to keep in mind is Digital Transformation. The world is getting increasingly digital everyday in all the aspects of society. It affects both individual businesses and segments of society such as government, medicine, communication etc. But do we know exactly what is this transformation all about? 

According to a market research report by MarketsandMarkets, the global digital transformation market is expected to grow from $150.7 billion to $369.2 billion, at a Compound Annual Growth Rate (CAGR) of 19.6%. Big giants such as Microsoft, Google, IBM, Apple, Oracle etc. have become the major vendors for the Digital Transformation market. It has become the primary objective of every organisation to know that how is the digital transformation happening in their industry and its effects on their business. 

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Companies vary in their digital maturity, and the ones who are more mature outperform the ones who are not. The leading digital changes require the leadership teams to have a vision of transforming their company to the digital world.

"What we find with digital transformation work is that it’s not really a technology problem, it’s a leadership problem" – George Westerman, Research Scientist, MIT’s initiative on Digital Economy

The initial step for any organisation is to evaluate key characteristics of their business that should go digital instead of manual. An example of such a scenario could be outdated technology. Revamp it, make your current workforce undergo innovation workshops to enable them brainstorm and collaborate with leaders to identify opportunities for digital transformation.

Redesigning a website every few years will not help to compete in digital economy. Organisations need to make more fundamental changes. Digital has raised customer expectations, the speeds of work has increased, patience levels of people have dropped and the list is endless. So it has become essential for organisations to incorporate the necessary changes. 

Tomorrow’s people will have immediate access to much more information as compared with today. Digital enterprises should be able to deliver their services to customers, using their preferred mode of access. The organisations should leverage social, mobile, analytics and cloud as their enabling technologies. Making use of these upcoming new tools to enhance the business process, organisations transform their business models. 

By transforming the business practises to digital organisations can work and perform better. They save alot of cost, time and gain customer satisfaction more than before. Digital transformation has validated to impact the bottom line and stimulates productivity. Businesses that incorporate digital transformation, according to Gartner, will be able to find opportunities and work in seconds. Some of great successes in digital transformation are Nespresso, Marriott, T-Mobile USA. Organisations who invest in new technologies, people and processes, gain great outcomes which include greater profits and market share as well as talent and better brand loyalty by their customers. 

A recently conducted survey by Altimeter group, a specialist research company based in California, stated increased customer engagement, improved customer satisfaction, higher digital traffic, increased lead generation and greater conversion as the top benefits of digital transformation of a business.

So if you are still thinking about whether to make your business process digital, gear up and embrace yourself, because the world is at a very fast pace. Increase your pace to stay in the competition.

Content Marketing The Driving Wheel For Business

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- Mansi Priya, Marketing, Trivone Digital

Content Marketing is taking a bit of heat as marketers scramble to jump on the latest trend of thinking like a publisher. B2B companies are executing this idea to enhance profitability. They are successful in doing so because targeted content is one of the most powerful tools for brand building and increasing sales and marketing.

There is no reason to state that B2B brands and companies are boring, it is the content which makes them interesting. Content makes their agenda attractive and leaves a strong impact. It convinces the reader that you are someone they can trust and do business with. One should understand the audience and cater to them in the best creative way to grasp their attention and generate revenue from it.

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Marketers are churning out content more than ever before and reaping great results from it. According to a survey by Content Marketing Institue 70% of the B2B marketers are producing more content in 2015 than in 2014. This is a clear reflection how content marketing has become a powerful tool today. Some of the popular B2B companies have gained success in 2014 such as Toshiba, Linkedin Talent Solutions, IBM and many more.

In marketing, clarity and simplicity of message is cardinal. Good content catalyses a good content marketing which drives the business.

We DO Need Some Education!

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How Do you ‘Educate’ Content customers?

Let me start with a confession. Last month I pontificated to my internal team that one should never use the term ‘educate’ customers and that it smacks of arrogance on our part. I stand corrected. Given the number of customers that I have seen in my short span of over four years in the Content business, I think there is a dire need to ‘educate’ customers. And then some.

I am constantly amazed at the amount of ignorance that prevails within the customer segments that want outside help to create content. For instance, there was this customer who was shouting at one of my content managers to “reduce the font size on Twitter”. There was this other customer who went live with a website two months back and gave a list of 40 (yeah, you read it right, Forty!) new features to be added to the website with a comment “they were expected in the design anyway”. I mean, on what basis did they go beta, alpha and then live? Didn't anybody check? Surely someone was asleep at the wheel and since the boss is now asking for explanations, the easiest thing is to palm it off as the vendor’s mistake. And there is this ubiquitous customer comment that I get “it is ok, but it can be better”! Agreed. But what exactly? The design, the content, the colors, the text, the font, the videos, the tweets, my hairstyle…

I concede that Content is not something that you can get your head around very fast. It is also a fairly nascent business, wherein you are using stuff that is lying within your own outfit to market. Having said that it is also fairly well established that it is probably one of the most powerful tools for marketing yourself. There are no clever one liners, no awesome creative to distract anyone. You are telling your story in the best possible manner to your audiences and using technology to take it to them in their own devices. It is that simple as a concept.

One of the easiest (and also the toughest) ways to do that is to inculcate a sense of discipline within the whole process. Here are five things to start out with:

1.     Why do you want content? Is it for your customers, prospects, to build a brand, for your shareholders, employees?

2.     Where do they consume their content? Is it on the mobile, tablets, radio, offline?

3.     Where is this content now and in what form? Normally most companies have around half the raw content lying inhouse and the other half to be created.

4.     Is content marketing a key deliverable of the marketing effort? If it is not, make it one today.

5.     Should I build or buy? Do you have the wherewithal to do all the content marketing activities yourself or do you need a partner?

The above questions may not be easy to answer in the first pass, but answer it one must, for they form the fundamental building block for any Content leveraging that an organization is planning to do. Most (Indian) companies go at it without any thought process. The visionary CEO believes that Content Marketing ought to be done and then everybody scrambles. I recall talking to one such person (who I hugely respect) who told me “we have the content, we know the market and we know the narrative . So why cant we do it ourselves?”. I said, “you got an office constructed, told the architect what you wanted and gave him the budget. Did you build the office?”.  The biggest fallacy that most organizations have is “Content is only smart written English”. If that were indeed so, ad agencies would not have needed copywriters and film makers wouldn't need scriptwriters.

By the way, we still partner the CEO in question.

Content is one of the most potent weapons in your marketing armory to make a difference in your business eco-system. To use, or not use the potency is the question you, as an organization, need to answer. And fast. There is no harm learning new stuff everyday.

I will be in touch.